Privacy Policy
Last Updated: February 12, 2026
At Alleviate Tax ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect the following personal information when you use our services:
- Contact Information: Name, email address, phone number, mailing address
- Tax Information: Social Security Number, tax identification numbers, income information, tax debt details
- Financial Information: Bank account information, payment card details (processed securely through third-party payment processors)
- Government IDs: Driver's license, state ID, or other identification documents
- Employment Information: Employer name, income details, employment history
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs
- Analytics Data: We use analytics tools to collect anonymized usage data such as page views, session duration, and user interactions to understand how visitors use our site and improve our services
- Marketing Attribution Data: We use third-party marketing tools to measure the effectiveness of our advertising campaigns and understand how visitors find our website
- Cookies and Tracking Technologies: We use cookies and similar technologies for analytics and marketing purposes. You can manage your cookie preferences through our cookie consent banner
- Third-Party Embeds: Our website uses Google reCAPTCHA to protect forms from spam and abuse, and includes embedded content from YouTube (videos), Vimeo (video testimonials), and Google Maps (office location). These third-party services may collect data and set cookies when you interact with them. We do not control these cookies. Please review their privacy policies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide tax relief and resolution services
- To communicate with you about your case and our services
- To process payments and billing
- To represent you before the IRS or state tax authorities
- To comply with legal obligations and regulations
- To analyze website traffic and improve our website and services
- To measure the effectiveness of our marketing campaigns
- To prevent fraud and protect our legal rights
3. How We Share Your Information
We may share your information with:
- IRS and Tax Authorities: As necessary to represent you and resolve your tax issues
- Service Providers: Third-party vendors who assist with payment processing, email services, customer relationship management, and other business operations
- Analytics and Marketing Partners: Third-party analytics and advertising partners that help us analyze website traffic and measure advertising effectiveness. These partners may receive anonymized or pseudonymized data about your website activity
- Legal Authorities: When required by law, subpoena, or court order
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
We do NOT sell your personal information such as your name, email, phone number, or tax details for advertising or marketing purposes. However, some of our marketing and analytics tools may share website usage data (such as browsing activity and device information) with third-party advertising platforms for campaign measurement and optimization, which may constitute "sharing" under the California Consumer Privacy Act (CCPA). You can opt out of this sharing through our cookie consent banner.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure servers and firewalls
- Regular security assessments and updates
- Limited access to personal information by authorized personnel only
- Employee training on data security and privacy
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Privacy Rights
California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know/Access: Request disclosure of the personal information we collect about you, including the categories of information, the sources, the purposes for collection, and the third parties with whom we share it
- Delete: Request deletion of your personal information, subject to certain legal exceptions (such as data required for tax compliance or legal obligations)
- Correct: Request correction of inaccurate personal information we hold about you
- Opt-Out: Opt out of the sale or sharing of your personal information by using our cookie consent banner or contacting us directly
- Non-Discrimination: Not be discriminated against for exercising any of your privacy rights, including receiving different pricing or quality of service
To exercise your rights, please use the cookie consent banner on our website or contact us using the information in Section 11 below. We will respond to verifiable requests within 45 days.
All Users
Regardless of location, you may:
- Access and review your personal information
- Correct inaccurate information
- Request account closure
- Manage your cookie preferences through our cookie consent banner at any time
7. Third-Party Links and Embeds
Our website may contain links to third-party websites and embedded content from services like YouTube, Vimeo, and Google Maps. We are not responsible for the privacy practices of these external sites or services. We encourage you to review their privacy policies before providing any personal information or interacting with their content.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally, we retain:
- Client files for 7 years after case closure (IRS requirement)
- Financial records for 7 years (legal requirement)
- Contact form submissions until you request deletion or we no longer need them
- Cookie consent preferences for the duration configured in our consent management platform
- Analytics data as determined by each analytics provider's default retention period
9. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our services, you consent to the transfer of your information to these locations.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
Questions About This Privacy Policy?
Alleviate Tax
2600 Michelson Dr
Irvine, CA 92612